Contact
Support
Contact
This page should exist before traffic starts. A visible support path lowers chargeback risk, improves trust, and supports Meta review if the store is later connected to ads.
Contact Form
Use the contact form on this page for order status, shipping issues, or refund review requests.
That avoids showing a placeholder inbox before the real domain email is ready.
Response Time
Target reply: within 24 business hours.
Fast responses matter more than perfect wording during the first test phase.
Include
- Order number
- Shipping name used on the order
- Photos if the order arrived damaged or incorrect
Store Note
Do not list a fake warehouse, fake phone line, or fake inbox. A working contact form plus clear policy pages is enough for the first launch test.