Returns & Refunds

This store policy is designed for a low-risk first dropshipping test. It aims to protect conversion while controlling abuse, refund leakage, and supplier-side uncertainty.

Return window

Customers should contact support within 14 days of delivery if the order arrives damaged, incorrect, or materially different from what was ordered.

Eligible cases

• Item arrived damaged in transit.
• Wrong item or wrong quantity was received.
• Package shows delivered but the customer cannot locate it after basic verification steps.

Non-returnable situations

• Change-of-mind purchases after the order has already been processed.
• Requests based on shipping delays still within the stated delivery window.
• Claims that the product should repair or service a machine.

Evidence requirements

To review a damaged, incorrect, or missing-order claim, support should request the order number plus relevant photos of the item, packaging, and shipping label when available. This reduces unnecessary refund loss and speeds supplier escalation.

Refund method

If a refund is approved, it should be sent back to the original payment method. Processing times depend on the payment provider and card issuer.

Chargeback prevention

Support should respond quickly, reference the shipping window clearly, and offer status checks before issuing refunds. This policy works best when paired with a visible contact page and order update messages.