Returns & Refunds
Please contact us before returning an item so we can confirm the correct next step.
Damaged or incorrect orders
Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and arrange an appropriate resolution.
Return requests
For unused items in their original condition and packaging, contact us within 14 days of delivery. Approved returns must be securely repacked and sent using the instructions we provide.
Natural variation
Differences in crystal color, size, inclusions, botanical placement, and overall composition are expected in a hand-composed piece and are not considered defects.
Return shipping
Unless the item arrived damaged or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are not refundable unless required by applicable law.
Refund timing
After an approved return is received and inspected, any eligible refund is sent to the original payment method. Banks and payment providers may need additional time to post the credit.