Damaged or incorrect orders
If your order arrives damaged, incorrect, or materially different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue.
Returns & Refunds
Morrow Lane support
Returns & Refunds
A simple policy for order issues.
Unopened items
For unopened and unused items, contact us within 14 days of delivery. We will review the request and provide next steps if the order is eligible.
Used consumable products
Because washer cleaner tablets are a household cleaning consumable, opened or used items may not be eligible for return unless there is a verified order issue.
Refund timing
Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time to post the credit.
Before returning anything
Please contact us first. Returns sent without approval may not be accepted because we need to match the package to the original order.